QUERIES & COMPLAINTS PROCEDURE

We want you to be satisfied with the service we provide to you. If for any reason you are not satisfied with our service then let us know why so we can try to put matters right and improve our service and procedures for the benefit of our future clients.

If you have any queries on your report, the best person to answer this would be the Surveyor who carried out the survey and prepared your report. Most queries can be sorted out over the telephone quite quickly.

Byrom & Thomas Chartered Surveyors subscribe to and are governed by the RICS Complaints Handling Procedure.

If you have a more serious complaint you should put it in writing to the Surveyor who prepared your report. Your letter should set out all your complaints, giving full details of the circumstances. You should provide copies of all relevant correspondence.

Writen complaints will be investigated and we will normally send you our written reply within 21 days.